Built inside a real PI firm — not a demo-only sandbox.
FirmOps is your Managed Firm Brain. It comes from the COO seat at Conduit Law, where every pattern is built, pressure-tested, and trusted on real cases before it reaches another firm.
The COO seat, not a consultant script.
FirmOps is run by people who actually operate a personal-injury firm — not a software vendor guessing at legal operations. Every workflow is something we run ourselves before we hand it to you.
Jon runs the operations of a live personal-injury firm — people, process, technology, and money. He built the systems that took Conduit’s intake from 2.5 hours to 10 minutes, and he’s the operator behind every FirmOps pattern. He also just loves small business: the line at the register, the owner in control, the whole machine working.
Elliot leads the firm and pressure-tests every workflow against real cases, real deadlines, and real client outcomes before it’s trusted on the live stack.
Jon Mahler loves small business. That is the whole story.
He does not need a complicated origin story for that. It is just true.
He can walk through a farmers market or down a busy street, see a store with a line out front, a register ringing, staff moving, clients happy, and an owner in control, and it gets him excited. Not in an abstract entrepreneurship-is-important way. In a real way.
Commerce is beautiful when it works. A good business has a thousand moving parts: intake, service, follow-up, cash flow, marketing, people, promises, delivery. When those parts work together, the owner gets to run the business they imagined instead of being run by the business they accidentally built.
FirmOps uses AI, automation, and operations work, but the real goal is control. Jon wants business owners to see what is happening, fix what is stuck, serve their clients well, employ people, profit, and build something durable.
A good business is beautiful. FirmOps exists to help more owners feel that again.
The proof is the system running under real law-firm pressure.
Conduit Law is our live lab — Clio, intake, documents, communications, reporting, and supervised agent work, coordinated as one operating layer across 1,000+ cases. Nothing reaches your firm as a slide; it reaches you as something already working.
Read the Conduit proof →
“I don't know how we ever did it the old way.”
A few beliefs we don't bend on.
Read before write
Start with read-only answers across your stack. Add supervised, approval-gated work only once it has earned trust.
Always supervised
Human-in-the-loop on anything client-facing or system-changing. The system prepares and drafts; people decide. It never replaces attorney judgment.
Confidentiality first
Client data, ethics, and conflicts come before any automation. We build the safe path, not the fast-and-loose one.
Build for adoption
Ship something your team will actually use — an assistant, a draft, a tracker — not a strategy deck that sits in a drawer.
Bring one recurring workflow to the Managed Firm Brain demo.
In 15 minutes, see how the firm brain starts read-only, prepares supervised work, and keeps approval gates in front of anything client-facing or system-changing.
Book a 15-minute live demo